At Altora Galerie, we are committed to providing a safe and reliable shipping service for all customers within the United Arab Emirates. This policy outlines shipping procedures, delivery times, and associated responsibilities.

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1. Shipping Areas

• We deliver to all regions within the United Arab Emirates.

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2. Order Processing Time

• All orders are processed within 24 hours from payment confirmation.

• In the event of exceptional circumstances affecting order processing, the customer will be notified promptly via email or phone.

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3. Delivery Time

• Products are shipped within 5 to 10 days from the date of payment.

• Delivery times may be affected by factors beyond the store’s control, including weather conditions, public holidays, or courier-related delays.

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4. Shipping Costs

• Shipping is free for all orders, unless exceptional circumstances occur, such as the customer being unresponsive to courier contact attempts.

• Any additional shipping charges due to special circumstances will be communicated to the customer prior to shipment.

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5. Shipping Responsibility

• Altora Galerie is responsible for ensuring that products are handed over to the courier in proper condition.

• The store shall not be held liable for delays caused by the courier company or any events beyond its control.

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6. Order Tracking

• Once a product is shipped, the customer will receive a tracking number (Tracking Number) to monitor the shipment via the courier’s official tracking system.